Last Updated: Jan 5, 2022

Effective Date: Jan 6, 2022

Neukol ("we," "us" or "our") offers services to customers around the world. Please read these Terms of Use (the "Terms") so that you can correctly understand how you will use our Services and your rights in relation to these services. By installing, accessing, downloading or otherwise using the service or any of its functions, you agree to accept www.neukol.com and Neukol app ("website" owned and operated by Neuxnet (Singapore) Pte. Ltd ("we" or "us") ) are bound by these service agreements. Any reference to "you" or related principals from start to finish refers to the device owner and/or user of the service. If you do not agree to these terms, please do not use the service. Each time you access or use the service, the current version of these terms will apply. These terms will always be provided on the website.

Your use of the service is also subject to our Privacy Policy, which can be found on the website and incorporated by reference into these Terms; In addition, you agree to abide by the rules, policies and procedures that we may publish on the service from time to time. We reserve the right to change these terms at any time without notice. If you have any questions about these Terms, please contact us.

This is a legally binding agreement. If you do not understand this agreement, or do not agree to be bound by this agreement or the privacy policy quoted here, you must leave this website immediately, and you have no right to access or use any services or software. By accessing or using this website, services and/or software, you confirm that you are over 18 years old (or if you are over 14 to 17 years old, with the consent of your parent or guardian), you are legally able to sign this agreement, And you have read, understood and agreed to be bound by this agreement.

1. Download and register.

By installing, accessing, downloading or otherwise using the Services or any of its features, you agree to abide by the Terms and enter into a binding contract with us. Your use of the Services, including all your rights in our contracts, is detailed in these Terms. If you violate or violate any of the Terms, we reserve the right to immediately disable your account and you will not be allowed to create another account without our permission. If you use the app, once downloaded, You can register through your current mobile phone number or email address. In this case, you agree to receive our SMS and phone calls, which we will send to help you verify your identity and device.You are fully responsible for maintaining the security of your user name and password, and agree not to disclose to any third party.

2. Subscription

• 1) Subscription Fees are paid in advance and Subscriptions will not be processed until payment has been received in full. Transaction Fees and Additional Fees will be charged from time to time at Neukol’s discretion. You will be charged on each Billing Date for all outstanding Fees that have not previously been charged. Fees will appear on an invoice, which will be sent to the User via the email provided if required by the User. Users have approximately two weeks to bring up and settle any issues with the billing of Subscription Fees.
• 2) If Customer fails to pay the applicable subscription fees on a timely basis, in addition to all other rights and remedies available to us by law or under these Terms, we may downgrade Customer’s subscription plan to a standard free version of the Services and disable access to any paid Services until all overdue amounts are paid in full.
• 3) You will be charged no more than 24 hours prior to the start of the latest Paid Subscription period. When your Paid Subscription to any Service or Content ends, you will lose access to any functionality or Content of that Service that requires a Paid Subscription.
• 4) Neukol will charge your selected payment method (such as your credit card, debit card, gift card/code, or other method available in your Home Country) for any paid Transactions, including any applicable taxes.
• 5) In the event Customer elects to enable an automatic payment function (where applicable), Customer’s subscription will automatically renew for additional periods further to the end of the preceding subscription term, and Customer’s payment method will automatically be charged at the start of each new subscription period for the fees and taxes applicable to that period.
• 6) You can subscribe for, access and use free Services without a payment requirement. Paid Services can be subscribed through Neukol Site.
• 7) Except as expressly set forth in these Terms, payments for any subscriptions to the Services are nonrefundable.

3. Your profile.

The services provided to us require us to collect, store, use, share and otherwise process your personal data. To find out what types of personal data we process and why, how and where we process it, please read our Privacy Policy. This website will also provide useful information about your personal data rights and how you exercise them.

You agree that You are solely responsible for the content ("Content") sent or transmitted by You or displayed or uploaded by You in using the Services and for compliance with all laws pertaining to the Content, including, but not limited to, laws requiring You to obtain the consent of a third party to use the Content and to provide appropriate notices of third party rights. You represent and warrant that You have the right to upload the Content to Neukol and that such use does not violate or infringe on any rights of any third party. Although Neukol is not responsible for any Content, Neukol may delete any Content, at any time without notice to You, if Neukol becomes aware that it violates any provision of this Agreement, or any law. You retain copyright and any other rights You already hold in Content which You submit, post or display on or through, the Services.

Moreover, You are responsible for compliance will all recording laws. Classroom creator or institution can choose to record Neukol class. By using the Services, you are giving Neukol consent to store recordings for any or all Neukol class that you join, if such recordings are stored in our systems. You will receive a notification (visual or otherwise) when recording is enabled. If you do not consent to being recorded, you can choose to leave the classroom.

4. Agree to use the data.

You agree that we may collect and use relevant information, including but not limited ( to technical , information, on mobile devices, system accounts, call times, IP addresses, resolution, voice and video quality enhancement parameters, and , to collect information on a regular basis in order to provide software updates, product support, and other service-related software, if any.  We may use this information and are committed to protecting users' privacy and personal information in accordance with our Privacy Policy.  By using or continuing to use our Services, you agree that we collect, use, store, share, transfer and publicly disclose your information in accordance with our Privacy Policy. 

5. Restrictions on users.

When using the Services, you must always do so for legitimate, authorized, and acceptable purposes. You shall not use the Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent or in violation of these Terms: 

• 1) Infringes or infringes the rights of our users or other users, including privacy, intellectual property or other proprietary rights;
• 2) The transmission of any material that is unlawful, obscene, defamatory, threatening, threatening, harassing, hateful, racially or racially offensive, or inciting or encouraging unlawful or other-wise conduct, including the promotion of violent crimes;
• 3) Imitate others; Send or participate in sending illegal communications.
• 4) You may not attempt to harm Neukol any of our users or customers when using the service. In doing so, you may not (or permit or assist) others to access, use, reproduce, modify, distribute, display or use or prepare derivative works based on our Services, our systems, users or others in a manner that is not permitted or unauthorized, or in a manner that harms us, our services, systems, users or others.
• 5) You should not reverse-engineer, modify, create derivative works, decompile or extract code from our services;
• 6) Send, store or transmit viruses or other harmful computer code through our services;
• 7) Obtaining or attempting to gain unauthorized access to our systems;
• 8) Opening an account for our services in an unauthorized manner; 
• 9) Collect user information in any manner that is impermissible or unauthorized;
• 10) Sell, resell, rent or charge for the use of our services.

6. Data privacy and security.

The use of the Services shall be subject to Neukol’s Privacy Policy. By accessing the Platform, you acknowledge and agree that you are above the legal age in your jurisdiction and have read, understood and accepted the terms of Neukol’s Privacy Policy. If you do not accept Neukol’s Privacy Policy, you should not use the Platform. If you are under the legal age in your jurisdiction, you must have your parent or legal guardian’s consent to use the Platform and to accept Neukol’s Privacy Policy.

In addition, Neukol’s Privacy Policy may be updated from time to time to reflect changes to applicable laws, regulations, standards, industry codes or other instruments of a similar nature, or to reflect changes, updates or new features to the Services. By continuing to access or use the Services after any updates to Neukol’s Privacy Policy, you shall be deemed to have read, understood and accepted such updates.

7. Intellectual property.

All intellectual property rights, trademark rights and patent rights of software and all information related to software and software, including but not limited to written representation and its combinations, icons, colors, UI design, printing and electronic documentation, copyright law, trademark law, patent law, international copyright treaties and other intellectual property laws and regulations. Neukol has the intellectual property rights in addition to software or technology licensed by third parties.

The Company owns and retains all ownership of the Service and all content, trademarks, trade names, service marks and other intellectual property rights associated with the Service. The Service contains copyrighted material, trademarks, and other proprietary information from the Company and its licensors. You agree not to reproduce, modify, distribute, or in any way reproduce any copyrighted material, trademark, trade name, service mark, or other intellectual property or proprietary information through the Service, without first obtaining the Company's prior written consent, or if the property does not belong to the Company, the owner of such intellectual property or proprietary rights. You agree not to delete, obscure or otherwise alter any proprietary notices that appear in any content, including notices of copyright, trademarks, and other intellectual property rights. 

The software is licensed for use and not sold. Intellectual property is not passed on to you. There is no implied license, right or interest in any copyright, patent, trade secret, trademark, invention or other intellectual property. You may not use the Software or any part of it for commercial purposes, you may not use the above intellectual property for profit or non-profit purposes, or implement, use, transfer or permit any third party to implement, use or transfer such intellectual property rights without the prior written consent of Neukol. Neukol serves the right to investigate these unauthorized acts.  This Agreement does not confer any rights in connection with any trademark or service mark of Neukol.

8. Liability disclaimer.

• 1) If the user violates this Agreement or applicable laws and regulations, thereby hindering our development, the user agrees to compensate us and our managers, directors, employees and any losses (including reasonable attorney fees).
• 2) We are not responsible for the following:
  • Provide your personal information as required by law or by the relevant government department;
  • Any personal information due to your improper use;
  • Due to the technical failure event affecting the normal operation of the service, we are committed in the first time to cooperate with timely handling of maintenance and related units, but the user suffered all losses we are not responsible for;
  • Service interruption caused by hacking, computer viruses, intrusions, illegal content, harassment information blocking, government supervision, and other networks, technologies, communication lines, information security management measures, blocking, etc. that do not meet the user's requirements;
  • The user's loss due to a third party, such as operator, communication line failure, technical problem, networking, computer failure, system instability, etc. due to force majeure;
  • The risks arising from the use of this service may lie in other anonymous or false information that contains threatening, defamatory, offensive or illegal content;
  • Users influence each other, causing or possibly causing any psychological, physical injury and economic loss;
  • Contains other content prohibited by laws and administrative regulations;

9. Eligibility.

You confirm that you are an adult and are otherwise fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement, and to abide by and comply with this Agreement. If you are a minor, you may need to obtain the consent of your parent or guardian to download, register or use the service in other ways, otherwise your access may be terminated without warning.

10. Changes and cancellation.

You agree that Neukol may charge to Your credit card or other payment mechanism selected by You and approved by Neukol ("Your Account") all amounts due and owing for the Services, including taxes and service fees, set up fees, subscription fees, or any other fee or charge associated with Your Account. Neukol may change prices at any time, including changing from a free service to a paid service and charging for Services that were previously offered free of charge; provided, however, that Neukol will provide you with prior notice and an opportunity to terminate Your Account if Neukol changes the price of a Service to which you are subscribed and will not charge you for a previously free Service unless you have been notified of the applicable fees and agreed to pay such fees. You agree that in the event Neukol is unable to collect the fees owed to Neukol for the Services through Your Account, Neukol may take any other steps it deems necessary to collect such fees from You and that You will be responsible for all costs and expenses incurred by Neukol in connection with such collection activity, including collection fees, court costs and attorneys' fees. You further agree that Neukol may collect interest at the lesser of 1.5% per month or the highest amount permitted by law on any amounts not paid when due. You may cancel your subscription at any time. If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for.

11. Termination

This Neukol is effective until terminated. Your rights under this License will terminate by Us automatically without notice if You fail to comply with any term(s) of this Neukol and or otherwise fail to pay the fees and charges, if any, payable to Us and associated with Your use of the Software. Upon the termination of this License, You shall cease all use and destroy, remove or delete all copies, full or partial, of the Software on Your computer or device and otherwise in Your possession or control. Any term or condition of this Neukol which by its plain meaning shall be and must be performed after termination, shall survive termination.

Other regulations:

1. This agreement will take effect from the date you accept it.

2. Neukol reserves the right to modify this agreement at any time by publishing the modified agreement on the website. Your continued use of this software means that you accept the constraints of this agreement.